NextDay Inspect® Privacy Policy

Last updated: September 1, 2026

This policy explains what we collect when you book an inspection or use this website, what we do with it, who sees it, and the choices you have. It covers information you give us on this site, over the phone, and in the course of your inspection.

What we collect

Almost everything we hold about you, you gave us so we could inspect a property:

• Your name, email address, phone number, and mailing address
• The address and details of the property being inspected
• Your inspection order: the services you chose, dates, notes, and your signed inspection agreement
• Your real estate agent's contact details, when one is involved in the transaction
• Payment details, which are handled by our payment processor. We do not store full card numbers.
• Anything you send us, such as photos, documents, or messages through our forms, live chat, email, or text
• Basic website usage information, such as pages viewed and general location, collected through cookies

How we use it

To schedule and perform your inspection, to write and deliver your report, to take payment, to answer your questions, and to ask how we did afterward. We also use website usage information to keep the site working and to understand which pages are useful.

We do not sell your personal information, and we do not rent or trade it.

Who we share it with

• Our inspectors and office team, who need it to do the work.
• The systems we run the business on, such as our inspection scheduling and reporting platform, our website host, our payment processor, and the services that deliver our email and text messages. They may only use your information to provide that service to us.
• Your real estate agent, who receives a copy of your report by default so the transaction can move forward. Your inspection agreement tells you how to opt out of this before the report is sent.
• Partner services described in your inspection agreement. Your agreement describes arrangements with home services partners and tells you how to opt out of them. Those arrangements never include your mobile number or your text message consent.
• Anyone you ask us to share it with, and anyone we are required by law to share it with.

Text messaging (SMS)

After an inspection, we may text you once to ask how it went. This section explains that program, how you agree to it, and how to stop it. It applies to mobile phone numbers and text message consent, and where it differs from anything else in this policy, this section governs.

What we send

This feedback program sends you:

• One message after your inspection asking how your inspector did, with a link where you can leave feedback or post a public review
• A one-time message confirming you are signed up, sent when you first tell us you want these texts
• A reply if you text us back

That is the whole program. We do not send marketing or promotional text messages.

Separately from this program, you may receive operational messages about your inspection, such as scheduling and report updates, sent through the inspection management system we use to run your order. Those messages are covered by the rest of this policy, and you can stop them by contacting our office.

How you agree to receive texts

Most of our inspections are booked over the phone, and we confirm the details of every inspection with you by phone before the visit. On that call, a member of our office team asks whether we may text you for feedback afterward, and reads you this:

We record your answer on your order, along with the date and the name of the person you spoke with. If you say yes, the first text you receive from us confirms that you are signed up and tells you how to stop. If you say no, we do not text you.

Your consent is not a condition of purchase. You can book, pay for, and receive an inspection without ever agreeing to text messages, and you can change your mind at any time.

Frequency and cost

One or two messages per inspection: the confirmation when you sign up, and the feedback request afterward. Message and data rates may apply. Your mobile carrier, not NextDay Inspect, sets those rates.

How to stop, and how to get help

Reply STOP to any message to stop all further texts. We will send one message confirming you are unsubscribed, and then we will not text you again unless you reply START to opt back in.

Reply HELP for assistance, or reach us at (703) 450-6398 or [email protected].

How we treat your mobile number

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

In plain terms: your mobile number and your agreement to receive texts are never sold, rented, or passed to anyone else to market to you. Where you have separately agreed to share other information with a partner, that agreement does not extend to your mobile number or your text message consent.

Delivery and eligibility

Texts are sent between 8:00 a.m. and 8:00 p.m. in your local time. Carriers are not liable for delayed or undelivered messages. You must be 18 or older, and the owner or authorized user of the number you give us, to agree to receive texts from us.

Cookies and website analytics

This site uses cookies to keep it working properly, to remember your preferences, and to understand how visitors use it so we can improve it. Our live chat also sets a cookie so a conversation can continue if you move between pages. You can block or delete cookies in your browser settings, though parts of the site may stop working normally if you do.

How we protect it, and how long we keep it

We protect your information using commercially reasonable measures, online and offline. Information you submit is encrypted in transit, which you can confirm by the lock icon and the https at the start of the address of any page where you enter details. Access is limited to the people who need it to do their job.

We keep inspection records for as long as we need them to stand behind our work, to answer questions about a past inspection, and to meet our legal, tax, and insurance obligations. When we no longer need information, we dispose of it securely.

Your choices

You can ask us to show you what we hold about you, correct it, or delete it. You can opt out of the partner arrangements described in your inspection agreement, stop texts by replying STOP, and unsubscribe from any email we send. To make any of these requests, contact us using the details below and tell us what you would like.

This site is not directed to children, and we do not knowingly collect information from anyone under 16.

Changes to this policy

If we change this policy we will update it here and change the date at the top. If a change materially affects how we use information you have already given us, we will tell you directly.