Tell us what you are seeing and we will look into it. This takes a few minutes, one question at a time, and you can go back at any point.
Question 1 of 18
This tells us which agreement and report to pull up.
Many concerns are already documented in the report. It is worth a look before you finish this form, but either answer is fine.
Please enter your first name.
Please enter your last name.
We will reply by email and may call if we need detail.
Please enter a valid email address.
Please enter a phone number we can reach you on.
Please enter the inspection address.
Required.
An approximate date is fine if you are not sure.
Please choose the inspection date.
If you have not closed yet, tick the box below.
Please choose a date or tick the box below.
Please choose the date you noticed it.
"Unsure" is a perfectly good answer, and we will check for you. The standards are published here↗, and the link is also in your inspection agreement and your report.
If there is a warranty, it often covers the repair directly, which is usually faster for you than anything we can do.
What are you seeing, where in the home is it, and when does it happen? The more specific you are, the less we have to come back and ask.
0 of 5,000 characters
Please describe the concern.
Photos are the single most useful thing you can give us. They often settle a question without a return visit. Wide shot plus close-up is ideal.
Choose photos or drag them here
JPG, PNG, HEIC, WEBP or PDF · up to 10 files · 10 MB each · 15 MB total
No photos to hand? You can continue without them.
Have a read through. Use "Edit" on any line to go back and change it.
Please confirm the information is true and correct.
We use this only to look into your concern. Photos are stored privately and are not published anywhere on this site. Privacy policy
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