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Concern Details

InterNACHI's Standards of practice can be found here (link also available in your home inspection agreement, and in your home inspection report) Standard of Practice
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Customer Care

How can we help?

Tell us what you are seeing and we will look into it. This takes a few minutes, one question at a time, and you can go back at any point.

Question 1 of 18

Are you the client who ordered this inspection?

This tells us which agreement and report to pull up.

Did you sign the inspection agreement?
Have you read the entire inspection report?

Many concerns are already documented in the report. It is worth a look before you finish this form, but either answer is fine.

What is your name?

Please enter your first name.

Please enter your last name.

How do we reach you?

We will reply by email and may call if we need detail.

Please enter a valid email address.

Please enter a phone number we can reach you on.

Which property was inspected?

Please enter the inspection address.

Required.

Required.

Required.

When was the inspection?

An approximate date is fine if you are not sure.

Please choose the inspection date.

When did you close on the property?

If you have not closed yet, tick the box below.

Please choose a date or tick the box below.

When did you first notice the concern?

Please choose the date you noticed it.

When was your final walkthrough before closing?

Please choose a date or tick the box below.

Does your concern fall within the InterNACHI Standards of Practice?

"Unsure" is a perfectly good answer, and we will check for you. The standards are published here, and the link is also in your inspection agreement and your report.

Was the concern apparent at the final walkthrough?
Was the home sold with a 1-year home warranty in place?

If there is a warranty, it often covers the repair directly, which is usually faster for you than anything we can do.

Was the concern listed in the seller's disclosure?
Do you currently live in the property?
Tell us about the concern.

What are you seeing, where in the home is it, and when does it happen? The more specific you are, the less we have to come back and ask.

0 of 5,000 characters

Please describe the concern.

Add photos of the concern.

Photos are the single most useful thing you can give us. They often settle a question without a return visit. Wide shot plus close-up is ideal.

Choose photos or drag them here

JPG, PNG, HEIC, WEBP or PDF · up to 10 files · 10 MB each · 15 MB total

    No photos to hand? You can continue without them.

    Check your answers.

    Have a read through. Use "Edit" on any line to go back and change it.

    Please confirm the information is true and correct.

    We use this only to look into your concern. Photos are stored privately and are not published anywhere on this site. Privacy policy

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